I. Overview

Background

Banks belong to the national key units, which are characterised by diverse scale, numerous important facilities, complex access personnel, and management involving a wide range of fields. Nowadays, banks pay more and more attention to the customer's financial terminal service (ATM crime prevention, deterrent warning), counter service (service satisfaction evaluation, service supervision), business hall service (background music, news bulletin, financial product release) and customer call service (Call Center one-key call service), which on the one hand need to improve the bank's service level and the service supervision level to enhance the bank's service image, and on the other hand need to improve the security of self-service financial terminals and counter terminals themselves, and at the same time need to improve the security of the bank. On the other hand, it is necessary to improve the security of the self-service financial terminals and counter terminals, and at the same time to improve the sense of security and satisfaction of the customers. In the bank's self-service terminals, business halls, service centres (call centres), as well as office service areas, security centres and so on, there are a variety of voice application needs, the bank voice broadcasting and two-way intercom system has become an indispensable daily service and management tools. How to establish a unified hierarchical management, centralised maintenance, stable operation, easy expansion and at the same time both audio and video linkage, banking police linkage, quick assistance, warning reminders, remote deterrence, remote control and other functions of the voice broadcasting and intercom integrated network platform, to strengthen the prevention of financial crime, enhance the sense of security of the customer, service satisfaction, enhance the level of management, for the bank service and management is of great significance.

Construction Objectives

Prevent crime, improve service, comprehensive application, save investment and facilitate maintenance. It mainly solves the voice real-time intercom between monitoring centre or customer service centre and self-service bank, solves the voice intercom between monitoring centre and vault area, and solves the broadcasting needs of monitoring centre to business hall and self-service bank; through the use of comprehensive banking system needs, combined with the characteristics of modern banking system network, it solves the problem of remote voice Intercom, emergency help, voice broadcasting and so on.

Demand Analysis

ATM self-service bank intercom system needs to achieve the function of 

1. When customers have difficulties in operating ATM (e.g. swallowing cards, failing to dispense banknotes, etc.), they can quickly call the monitoring centre and customer service centre through the intercom terminal next to the ATM, requesting for central voice or manual help. And the system will record and save the whole intercom process.

2. In case of unexpected situation, emergency alarm can be issued.  

3. The microphone of the intercom terminal has the function of picking up sound, and the sound of the environment around the ATM can be monitored and recorded by the monitoring centre in real time, and the system will automatically record the sound when real-time monitoring is activated. It is also possible to start the function of live environment sound in the monitoring centre alone without starting the listening function. 

4. When the customer enters the self-service banking area, the welcome message and the withdrawal warning voice of "reminding the user of withdrawal safety" will be played automatically; 

5. When the staff on duty in the monitoring centre finds any abnormal situation in the self-service bank, it can shout deterrent messages to the self-service bank outlets; it can broadcast to multiple self-service banks. 

6. Remote control of the door lock of the banknote refilling room.  

7. Idle time can be broadcast bank publicity information or background music.

Vault visual intercom system needs to achieve the function of 

1. In the relevant staff in and out of the vault, the monitoring centre needs to be authorized to pass, so the staff need to call the monitoring centre through the visual intercom system instantly and quickly, requesting the centre to accept the release, the monitoring centre identity verification through, send the authorization signal to the vault fingerprint access control; and the system of the entire intercom process audio and video preservation.

2. The microphone of the visual intercom terminal has the function of picking up sound, and the camera has the function of monitoring, so the audio and video of the environment around the vault door can be monitored by the monitoring centre in real time and audio and video recording, and at the same time of starting the real-time monitoring, the system will automatically make audio and video recording.

3. The monitoring centre can broadcast to multiple vault areas, such as the banknote delivery area, loading and unloading area, double counting area, banknote distribution area and other areas.

4. When encountering unexpected situations, the emergency alarm can be called for help.

Bank customer service centre intercom demand analysis 

1.Accepting business consulting requests from ATM self-service bank intercom terminals, answering questions, and recording and preserving the whole process of intercom. 

2. Broadcasting and notification to all business outlets under the jurisdiction.

3. All parties can make intercom calls instead of telephone calls to achieve the purpose of timely communication.

Bank monitoring centre intercom demand analysis 

1. Accepting emergency help or requests from ATM self-service bank intercom terminals or visual intercom terminals at the entrance of vaults, answering questions, and recording (video) the whole intercom process for preservation.

2. It can listen to (monitor) and record (video) the environment around the ATM self-service bank or the environment around the vault door in real time, and when real-time listening (monitoring) is activated, the system will record (video) automatically. 

3. Deterrent shouting and on-site command when abnormal situation is found in the ATM self-service bank area.

4. When abnormal situation is found in the vault area, deterrent shouting and on-site command will be carried out. 

5. When abnormal situation is found in the lobby area of business outlets, conduct deterrent shouting and on-site command.

6.Intercom call with all parties, instead of telephone, to achieve the purpose of timely communication. 

7. Broadcasting and broadcasting notices to all business outlets in the direct jurisdiction. 

8. System administrator, who can manage and maintain the whole system server, record the system operation status, and regularly maintain the system to ensure that the system is in the best condition.

Demand for intercom of bank outlets

1. Listening and monitoring, broadcasting information to the business hall area or broadcasting shouting when the situation on the spot is abnormal. 

2. Playing background music, bank notices, investment information. 

3. Emergency broadcasting and evacuation in case of abnormal situation.

Programme design

Intelligent banking fusion programme is to solve the current banking system security issues explored breakthrough results, fusion programme will be the previous audio and video linkage, banking police linkage, quick rescue, warning reminders, remote deterrence, remote control, voice broadcasting intercom and other functional issues as a package solution.

Multi-level and multi-location networking

In the bank provinces, cities, counties and other business outlets to deploy the intercom alarm system, with the use of the bank's internal communication network, no need to re-individual network; at the same time can achieve multi-level platform management, unified deployment by the head office to allocate the rights of the bank's network of banks to use each other independent of each other without interfering with the use of each other.

One-key rescue, one-key alarm

Bank business outlets ATM arrangement help alarm terminal, customers daily business, such as in case of emergency (system card swallowing, not spit out money, terminal abnormalities, etc.), you can through the teller machine on the one-key emergency call button, quickly to the bank to call the monitoring centre or customer service centre, requesting voice or artificial help; and the entire intercom process for recording and preservation.

1. The microphone of the voice intercom terminal has the function of picking up sound, and the sound of the environment around the ATM can be monitored and recorded by the monitoring centre in real time, and the system will automatically record the sound when real-time monitoring is activated; it can also activate the recording function of the sound of the environment on the spot in the monitoring centre alone, without activating the monitoring function.

2. when customers enter the self-service banking area, the voice of "reminding users of the safety of cash withdrawal" will be played automatically.

3. when the staff on duty in the monitoring centre finds any abnormal situation in the self-service bank, they can shout a deterrent message to the self-service bank outlets.

4. In case of emergency, the staff on duty at the monitoring centre can lock the door through the system to protect the scene.

Business Consultation

Bank business outlets ATM arrangement of help alarm terminals, customers daily business, such as business consulting can be through the teller machine on the one-key business consulting button, quickly contact with the bank customer service centre, timely understanding of the business situation.

Vault Security

When the staff of the vault of each bank branch enters or leaves the vault, they need to be authorised by the monitoring centre, so the staff need to call the monitoring centre instantly and quickly through the voice system, requesting the centre to accept and release the staff; and the whole process of intercom is recorded and saved.

1. The microphone of the voice intercom terminal has the function of picking up sound, and the sound of the environment around the vault door can be monitored and recorded by the monitoring centre in real time, and the system automatically records the sound when real-time monitoring is activated; the recording of the sound of the environment on the spot can also be activated by the monitoring centre alone without the need to activate the monitoring function.

2. The monitoring centre can broadcast to multiple vault areas, such as the banknote delivery area, loading and unloading area, double counting area, banknote distribution area and other areas of the vault.

Front-end information broadcasting

Broadcasting equipment is arranged in the business halls of bank outlets, which can manually or automatically broadcast business conditions, business guides, wealth management information, financial news and other information; emergency broadcasting is carried out to evacuate customers in case of abnormal situations.

Internal Communication

Intercom terminals are arranged in the offices of bank branches and the competent department of the bank, and the staff use the intercom terminals for internal communication. The high confidentiality communication mechanism meets the real-time internal calls of the bank, and establishes fast, effective and safe internal communication for the bank.

Technical features

Extensibility, compatibility and integration capability

1. Support standard protocols such as onvif protocol, SIP protocol, GB28181 protocol, provide standard interfaces to facilitate data sharing between platform subsystems.

2.Can access VOIP telephone system separately (support mainstream IP-PBX), and can achieve audio and video calls with IP video phone. Can be integrated with access control system, video surveillance system, alarm system, etc. in the project;

3. Break through the traditional broadcasting and intercom system cut off and closed drawbacks, to achieve cross-system linkage, including video and broadcasting linkage, remote control access control, remote control of light switches and so on.

All-round information source acquisition and linkage capability

Omni-directional information collection, including voice information, video information, alarm information, intercom information; the system intelligently analyses the collected information, and according to the pre-set threshold, it can be linked to emergency broadcasting, notify the protection force, start alarm prompts, linkage audio, video, sound and light switches; so that the administrator has a comprehensive understanding of the state of affairs at the first time, the disposal force responds in time, and those who call for help get full assistance at the first time.

High voice sampling rate

Voice: support PCM, AAC, G711 audio coding format; voice files support MP3, WAV and other file formats; support for 8K-48K sampling rate, 32K-768K code rate file playback makes the broadcasting sound quality more clear; all terminal equipment are hardware echo cancellation of audio processing technology, which can be very good at offsetting echoes and suppressing noise. Breakthrough in voice, support system applied to full dual-video voice calls, multi-party visual conference; system encrypted voice coding to prevent eavesdropping.

Support starlight level function and HD video resolution

Video: video support H.264, H.265 coding format, support for CIF, D1, 720P, 1080P multiple resolutions; support starlight level night vision and wide dynamic, strong light suppression, low light compensation function, in the night and backlight can be clearly discerned faces; support for real-time screen time and title overlay settings, can be superimposed on the screen, the video resolution, bit rate, time, title content etc.

Multi-alarm source acquisition and linkage capability

Alarm: receive terminal alarms, support motion detection alarms, IO triggered alarms, and support intelligent analysis of threshold alarms (such as noise thresholds), starlight camera night identification monitoring alarms; with alarm display, recording, recording and other functions; can be set to send alarms to the 110 command centre; the system is based on network operation.

Full two-way visual intercom

(1) Visual intercom: the system provides one-key call function; after the call is connected, it immediately realises full two-way video call in a hands-free way and brings back the function of sound elimination. Specific practical functions

(2) Listening and interrupting: high-level users can listen and interrupt the low-level users in the call.

(3) Multi-party conference mode: support multi-party visual conference between application host and host.

(4) hosting mode: when the staff of the regional host leaves or disconnects from the network, the system will automatically host its management to other hosts for management, effectively preventing host abnormalities and no one to answer the police

(5) Call transfer function: it can be set as occupied line transfer, dropped line transfer, no response transfer, transfer by time slot, etc.

(6) status monitoring: intercom management host screen intuitively display the real-time status of the terminal, the working state, convenient debugging, overhaul and maintenance; each key can be added to describe the location of the outlets information, easy to manage

Multiple broadcasting applications

Network broadcasting: support UDP, TCP, multicast three broadcast transmission protocols, can be set for different scenarios of different broadcast transmission methods. Through broadcasting to strengthen security education, propaganda security prevention knowledge, warning of predicted insecurity factors, play a preventive role, effectively reduce the probability of dangerous occurrences; support a variety of broadcasting applications, including the following:

(1) Area-wide broadcasting, can be broadcast to the audio file, shouting, external audio source in the entire precinct.

(2) partition broadcasting, audio files, shouting in the sub-district broadcasting

3）Timed broadcasting, according to the system to set the broadcasting time, when the automatic broadcasting

(4) Fire broadcast, when the fire alarm occurs, play the special recorded fire audio file, and the broadcast automatically cut to the maximum volume.

Cross-system integration and system integration capability

(1) Integration capability: cross-system integration with video surveillance system, access control system, snow bright project platform, safe city platform, smart community platform, smart city platform.

2) System integration: Integrate alarm, broadcasting, intercom, and video systems to achieve sound linkage video, video linkage sound, alarm linkage video, alarm control sound and light switch, and video linkage broadcasting function.

Storage function

(1) Local storage and network storage mode: support terminal local storage and network storage, local and network storage policy (storage mode, storage time, storage conditions, etc.) can be configured in the system platform according to actual needs. All terminals support local storage of audio and video files on SD card and network centre storage, and support NVR storage function of mainstream manufacturers, and intercom terminals can store audio and video data directly in NVR of mainstream manufacturers such as Hikvision, Dahua, Kodak and Yushu.

(2) Storage strategy: full-time or timed storage can be realised.

(3) Storage of practical details: audio and video storage at the same time; support for alarm picture capture function, can capture the alarm time period of 1-60 seconds of the screen picture and storage. The audio and video recordings of all terminals are centrally stored in the management server, and the audio and video recordings of the intercom terminals and the audio recordings of the management centre are combined into one MP4 file for storage, which can be retrieved at any time by the users using the call workstation or the PC client.

Management Capability

The system adopts the management mode of "multi-level sub-control management and unified command", which is convenient for multi-level units to perform their respective duties. The system has a three-level management mode of terminal-sub-control centre-command centre. Among them, the command centre sets up a first-level server, and each sub-control centre sets up a second-level server. Both the first-level server and the second-level server are equipped with the function of managing the intercom terminals under their jurisdiction, ensuring that any single-point failure does not affect the operation of the whole system, including the intercom terminals managed by the faulty servers. All equipment terminals are registered on the cloud platform, which is convenient and fast.

Convenience of use

One end controls the whole situation, users can control all front-ends of the system on one client, which greatly improves the practical value and user experience; the command centre and sub-control centre can make point-to-point, partitioned or all calls and broadcasts to each device; mobile phone APP users can carry out remote visual intercom, remote broadcasting, remote music playback and other controls as long as they log in to the platform.